PLDT and Smart Communications urged their customers to transact using digital means.
PLDT and Smart Communications urged their customers to transact using the group’s available digital channels.
This, as tighter restrictions have been put in place in more provinces and cities because of the rising coronavirus cases.
According to Alex Caeg, PLDT and Smart senior vice president and head of consumer sales group, the call was being made given that employees’ and customers’ safety were the group’s priority.
Caeg added that customers can reach them through their virtual booking sites, websites, social media accounts, and hotlines. Also, Caeg said that their frontliner teams were ready to serve their customers.
The telco giant and its wireless unit encouraged their customers to book virtual appointments for their online transactions. Customers can also inquire through PLDT and Smart’s verified official social media channels and through Google My Business.
For subscribers who preferred to visit non-mall-based hubs and mall-based stores in areas under Alert Level 3, PLDT and Smart said that they remained open to cater to their needs following regular operating hours while strictly adhering to the customer capacity and guidelines set by the national government.
PLDT and Smart added that store frontliners were fully vaccinated and were equipped with personal protective equipment (PPE) to help prevent the spread of the coronavirus disease (COVID-19).
According to a report on Philstar, each store also underwent weekly disinfection using hospital-grade technology aside from the regular sanitation procedures.
Also, all stores were equipped with safety shields, no-touch services, and QR codes.
Meanwhile, Ayala-led telecommunications company Globe Telecom has committed to further strengthening its robust security measures in SIM swap process.