Female Blogger Praises Lucky Me for Quick Response to Complaint
A female blogger praised Lucky Me for immediately sending a token gift pack after receiving her complaint about damaged pack of pancit canton.
Recently, AkoSi Vanessa, a Facebook user, shared her appreciation for Lucky Me after the company responded to her complaint about a damaged pack of pancit canton. She was surprised when they sent her a token gift pack as a form of compensation.
Vanessa initially reported her concern after purchasing a defective pack of pancit canton. Instead of ignoring the complaint, Lucky Me acknowledged the issue, took responsibility, and made sure to send her a replacement along with a small gift pack.
The company’s gesture left a strong impression on her, emphasizing how the company values its customers.
The female blogger emphasized that excellent customer service is a major factor in business success. She pointed out that Lucky Me could have easily dismissed her concern, considering the millions of customers they have.
However, their decision to listen and take action showed their commitment to customer satisfaction.
Many netizens shared their own positive experiences with brands that prioritize customer care. Others praised Lucky Me for setting a good example for businesses, proving that taking care of customers can build trust and loyalty.
Here is the full post:
“Yung naisipan mo lang ireport yung reject na mga pancit canton na nabili mo, tapos pinadalhan ka ng kapalit
Eto yung lagi kong sinasabi sa mga new business owners eh. Customer service is very important talaga. Imagine pwede namang wag nalang nila pansinin ang report ko, sino ba naman ako kumpara sa milyon-milyong customers nila diba, as if naman kawalan nila ako. Pero instead, they listened, held accountable for what happened, and compensated me. Showing how they value me as their customer. Eh kaya lumalaki lalo negosyo nila kase ganyan ang mindset nila. Naol noh?
Thank you Lucky Me!
Oh, happy we! Hahaha grabi”
In a previous report, a helpful guy shares useful tips on how to cook ‘pancit canton’
The internet users expressed their reactions to the post:
