Globe Telecom was prepared to take legal action against resellers of tampered prepaid WiFi modems.
On Monday, Globe Telecom said that it was prepared to take legal action against resellers of tampered prepaid WiFi modems.
Globe Telecom said in a statement that some online sellers and individuals unlocked Globe At Home prepaid WiFi modems and concealed its trademark in a modus that resell modems to unsuspecting customers.
The modus, according to Globe Telecom, was done through the unauthorized unlocking of the Globe device, substituting the Globe SIM card with a DITO Telecommunity SIM card, and concealing the Globe At Home trademark with a DITO sticker.
“We are prepared to take the necessary legal action against these unscrupulous individuals and establishments carrying out these deceptive business practices, through the assistance of law enforcement authorities,” Globe Telecom said.
Globe At Home prepaid modems, according to Globe Telecom, have pre-inserted SIM cards and were ready for activation using the Globe at Home app or Facebook Messenger upon purchase.
In a separate statement, DITO Telecommunity said that there were no official DITO modems or pocket WiFi devices launched as of this time.
According to DITO Chief Administrative Officer Adel Tamano, DITO can’t and will not guarantee the performance and service should DITO SIM cards be used in those unauthorized devices in the market today.
Consumers who have bought the tampered units of Globe At Home prepaid WiFi modems can report the matter to the Department of Trade and Industry’s Consumer Protection Group through their email address at [email protected] or text 09178343330.
Moreover, Globe Telecom urged the public to buy from legitimate stores, authorized dealers, and online sites in order to ensure service guarantee.