Customer Directly Addresses Complaints Instead of Making Social Media Rants
A lady customer says that addressing her complaints directly to the concerned person is more effective than social media rants.
Recently, Anna Belle, a Facebook user, shared her positive experience after choosing to address her complaint directly to the concerned person rather than venting on social media. Her post quickly went viral and received numerous reactions online.
Belle recounted her experience of ordering a six-piece chicken bucket, only to find that one of the pieces seemed of lower quality compared to the others. Instead of resorting to posting a rant on Facebook, she decided to look for the contact number of the establishment and express her concern directly.
The manager handled the situation with professionalism. After their conversation, the manager immediately arranged for a rider to deliver a replacement, a two-piece chicken meal to Belle’s place, addressing her concern effectively.
The customer emphasized the importance of addressing concerns directly to the relevant person rather than letting frustration boil over on social media. She points out the benefits of this approach, such as avoiding unnecessary stress and frustration and achieving a quicker resolution to the issue.
The woman expressed her gratitude to Jollibee Cabadbaran City for their quick response and efficient handling of her complaint. Her experience serves as a valuable lesson for both customers and businesses.
The post shows that by building a direct dialogue and addressing issues promptly and professionally, businesses can maintain customer satisfaction and loyalty, while customers can ensure their concerns are heard and resolved in a timely manner.
In a related post, a customer shares unpleasant encounter with rude crew at Jollibee NAIA terminal 3
Here is the full post:
“We ordered 6-piece chicken bucket earlier. Out of the 6 theres this one chicken that seemed to be of lower quality compared to the other 5. Instead na mag rant sa FB i decided to search for their number and express my concern directly. The manager handled the situation so well and sent a rider to my place immediately after our conversation, and replaced that 1-piece chicken to this 2piece chicken meal.
Sometimes its better to address your concerns directly to the concerned person. Di paka ma highblood, arang na rbang inita. Thank you Jollibee, Cabadbaran City sa paspas na response.”
The online community expressed their reactions to the post:
