Here are some reasons why you’re not able to recover your GCash account
GCASH ACCOUNT – This article will teach you about some of the reasons why you’re not able to recover your account.
You can update the mobile number linked to your account if you know how to follow the steps on how to do the “Account Recovery” using your new mobile number.
But there are times that you tried doing the “Account Recovery” but you’re not able to complete the process due to some errors. What are the possible reasons why you’re not able to recover your account? And how to troubleshoot those errors?
Here are some reasons why you’re not able to recover your account:
- You have encountered an error that states “Something went wrong”.
- The information you provided in the “Account Recovery” form didn’t match what was registered in the account to be recovered.
- You have encountered an error that states “The GCash number you entered cannot be recovered. Please enter another number.”
- The account you are trying to recover is not fully verified.
- You have encountered a screen that states “The account I’m trying to recover is missing some information”
Here’s how to troubleshoot those errors:
- If you have encountered an error that says “Something went wrong”, you need to try again.
- If the information you provided in the “Account Recovery” form – including your MPIN, personal information, and face scan – didn’t match what was registered in the account to be recovered, you need to try again.
- If you have encountered an error that says “The GCash number you entered cannot be recovered. Please enter another number”, this means that you might have already performed the “Account Recovery” before. Keep in mind that you can only recover your GCash account once.
- If the account you’re trying to recover is not fully verified, you need to register your new number to GCash, have it fully verified, and follow the instructions to transfer funds or services to your new account.
- If you have encountered a screen that says “The account I’m trying to recover is missing some information”, you need to follow the instructions to transfer services or funds to your new account.
You may also visit: GCash Account — How To Recover Your Account Using New Mobile Number?