Globe Telecom urged its customers to tap its digital customer services.
GLOBE TELECOM — The telco giant recently urged its customers to tap its digital customer services and also asked for understanding from its customers during these trying times.
Globe said in a statement that some of its employees and vendor partners have contracted the coronavirus disease (COVID-19) or were forced to go on leave in order to take care of their sick loved ones.
The telco giant also asked for understanding from its customers during these trying times.
Globe Chief Customer Experience Officer Beck Eclipse said that even as they strived to maintain their service level standards, the reality was that their employees and partners were also human beings as they went through the same challenges as members of the community with rising coronavirus infections.
The group also said that it continued to enhance its contactless online channels in order to ensure that essential services were up and available amidst the surge in coronavirus cases.
Upgrades were done regularly to introduce new features and to ensure readiness to support customers.
According to Eclipse, they’re encouraging their customers to utilize their digital channels in the safety of their homes. Eclipse also said that they continued to innovate on their channels so that they can serve their customers at this time when they needed them most.
The telco said that its new GlobeOne app will have more features in the coming months.
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Meanwhile, broadband subscribers may tap its Globe At Home app to view and pay their bills, book a technician visit, buy volume boost, and upgrade their plan. They may also report concerns via Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger.
Gizguide reported that a number of Globe stores will remain open in order to handle important transactions such as plan application, upgrade, renewal, and reactivation; change ownership, device pick-up, device return and replacement, change SIM, bills payments, prepaid products, and GCash cash-ins.
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