Convo of a call center agent and an inconsiderate team leader
INCONSIDERATE TL – A call center agent asked for permission to be absent during the flooding but received an inconsiderate response from the team leader.
In the face of flooding in their area, the call center agent reached out to their team leader seeking permission to be absent from work. The agent hoped for empathy and support, considering the dangers posed by the flooding.
The TL asked about the agent’s situation. The agent informed the team leader that they were somewhat okay but waiting for rescue. Curious about the severity of the floodwaters, the team leader inquired about the water levels in the agent’s area. To provide a visual understanding, the agent decided to send a photo depicting the alarming height of the floodwaters.
However, the team leader’s response fell short of what the agent had hoped for. Although expressing some concern, the team leader insisted that the agent still need to report to their workplace. The TL explained that many employees were absent due to the typhoon and they were anticipating a high volume of calls. Unfortunately, this demonstrated a lack of empathy and understanding for the agent’s safety concerns.
Adding to the insensitive response, the team leader even suggested that the agent consider riding a boat to work, so he/she wouldn’t have to wade through the flooded areas. The TL even reminded the agent to arrive at the office an hour before their shift to change clothes or freshen up.
The conversation was shared by a certain Ben Yap. It was sent to him by his friend, the agent. Yap revealed that his friend couldn’t help but shed tears while sharing the conversation.
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