Former Jollibee Worker Criticizes Crew at Bacolod Branch
BACOLOD CITY – A former fast food worker took to social media to express his disappointment after a recent visit to Jollibee East. The customer, who goes by the name Maharba Zednellim Aicnalb, shared his frustration on Facebook, saying he experienced slow and inattentive service even though the store was not busy at the time.
According to Aicnalb, he patiently waited for his order but was surprised when a crew member called him to personally collect it. He mentioned that he would have understood the situation if there had been many customers, but he emphasized that the store was nearly empty. As someone who previously worked as a Jollibee crew member, he expected better service and expressed disappointment, calling the crew “lazy.”
He ended his post with a sarcastic shoutout to the Jollibee East crew, hinting that service like this could leave a lasting impression—especially on customers who understand the value of hard work and respect in the food industry.
However, his post was met with criticism. Some netizens pointed out that since the pandemic, many fast food restaurants have shifted to self-service, meaning customers are expected to pick up their orders at the counter.
Others reminded him that, as a former crew member, he should know how exhausting it is to prepare food, deal with customers, and juggle many other tasks throughout a shift. As of press time, the video has gained thousands of views and several reactions from netizens, many of whom appeared frustrated with his remarks.
Meanwhile, a waiter usually works in formal restaurants or cafés, focusing on taking orders, serving food and drinks at tables, and ensuring a pleasant dining experience. In contrast, a service crew member—like those in fast food chains such as Jollibee—has a broader role. They handle counter or drive-thru orders, prepare meals, pack take-out, clean the dining area, and sometimes manage the cash register.
While both roles are in the food service industry, their responsibilities and work settings are quite different. Waiters focus on direct table service, while service crew members manage multiple tasks in fast-paced, self-service environments.
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