Sick Man Transported to Bank for Identity Verification
IDENTITY VERIFICATION – A Chinese man was brought to a local bank on a hospital bed to confirm his identity for a money transfer.
The bank required physical verification despite the family explaining that the man was seriously ill and hospitalized. The family presented medical documents to prove his condition, but the bank manager insisted on a personal appearance. The manager suggested the man be transported by ambulance, but the hospital where he was being treated refused to provide one, stating that ambulances were only for health emergencies. The family could not afford to hire a private ambulance, so they resorted to pushing the hospital bed to the bank.
A video of the incident, shared on TikTok by user ViviTots on October 25, 2024, quickly went viral on Chinese social media, drawing widespread attention. The video showed the man’s eldest daughter struggling to push the hospital bed toward the bank counter, highlighting the physical difficulty of the situation. The family needed the funds to pay for the hospital bills, but the bank’s refusal to accept the medical documents and its insistence on physical verification forced them to take extreme measures.
Netizens expressed anger and disbelief over the bank’s lack of compassion, with some criticizing the rigid policies that overlooked the man’s dire situation. Comments such as “Only in China” reflected the shock at how the family was treated. Many felt the bank should have accepted the documentation and allowed the transaction to proceed.
Some even called the incident a reflection of a deeper issue within Chinese society, suggesting that the bank’s actions were shameful. This incident sparked a conversation about the need for more flexible and compassionate customer service, especially in situations involving serious illness and urgent financial needs.
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