Chef Tatung Sarthou Expresses Disappointment Over Incident at One of His Restaurants
TATUNG SARTHOU – The renowned chef took to Facebook to share his disappointment over an unpleasant encounter with a group of four customers at one of his restaurants.
In a detailed post, the chef shared that from the start the group was difficult to deal with, complaining about everything from the house music and gender-neutral restroom to the service, food, and drinks. Despite the restaurant’s efforts to accommodate their requests, the situation escalated.
Chef Tatung recounted that the group verbally attacked his staff, claiming to know him. They also made derogatory comments loud enough for other guests to hear. Ultimately, the group walked out without paying their bill. The chef expressed his sadness over the incident and noted that such encounters are inevitable in the restaurant business.
He concluded his post with a message of resilience and positivity: “Every now and then we encounter these types of people. Have a blessed Sunday everyone.” Chef Tatung’s post highlights how challenging customer interactions can be, even for respected professionals in the industry.
Meanwhile, when encountering a difficult situation with customers, it’s essential to handle it with professionalism and composure. First, stay calm and maintain a professional demeanor, which helps de-escalate the situation and reassures other customers. Listen actively to the customers’ concerns without interrupting, showing empathy and acknowledging their feelings even if you disagree. Offer a sincere apology for their dissatisfaction and address their concerns promptly within reasonable limits.
If the customers become abusive or disrespectful, calmly set boundaries and let them know such behavior is unacceptable, emphasizing your willingness to help if they communicate respectfully. In cases where the situation escalates, involve a manager or senior staff member to provide a fresh perspective and help resolve the issue.
After the encounter, document the details of what happened, including any abusive language or behavior, for future reference. Reflect on the incident with your team to discuss if any policies or procedures need adjustment to prevent similar situations in the future. Lastly, ensure your staff feels supported and valued by debriefing with them after difficult encounters and providing any necessary support or counseling. Handling such situations with grace and professionalism not only helps resolve the immediate issue but also upholds the reputation of your business.
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