The Manila Baker vs Cristina Ng issue
The Manila Baker – A customer has gone viral for giving a bad review to TMB after taking two boxes of cookies from an unmanned stall and paying for them through GCash.
The customer, Cristina Ng, shared her experience at a TMB branch by posting screenshots of her chat with the bakery on Facebook. Ng gave a review stating that she does not recommend the store. According to her, she wanted to buy cookies at the TMB stall in Podium, but there were no employees present. After waiting for 15 minutes and still, no staff arriving, she decided to take the two boxes of cookies and message the store on Facebook, stating that she would pay through GCash.
Ng was not pleased with the store’s reply to her message. She said, “I am not expecting gratitude for my voluntary honesty but professional communication is a minimum requirement of any business. Never buying here again.”
TMB explained that their staff went to the bank and restroom, but they left a sign saying, “We will be right back.” They advised Ng that if she ever finds herself in a rush and their staff is not present, she should just message them online. “If this was a different situation and nobody informed us our staff would have been charged with the P800. I do hope you know where we are coming from and understand why this cannot happen again. Thank you,” TMB noted.
Netizens pointed out that Ng was at fault in the situation, not TMB. Meanwhile, some netizens suggested that the customer should be held legally accountable for taking the boxes of cookies at the unmanned stall.
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