Content Creator on Self-Service Order Kiosks in Fast-Food Chains “they often slow down the ordering process for non-tech users”
A male content creator shared his opinion about self-service order kiosks commonly seen in popular fast-food chains.
Recently, the Facebook page Kakak’s TV posted his views on self-service order kiosks in popular fast-food chains in the country. The post quickly went viral on social media and received reactions online.
According to the content creator, self-service kiosks should be optional and not required for all customers. While these machines are helpful for people who are comfortable with technology, he pointed out that not everyone finds them easy to use.
Some customers, especially older individuals or those who are not familiar with touch screens, may struggle to place their orders correctly.
The uploader explained that instead of making the line faster, kiosks can sometimes slow things down. Customers who are unsure what to press may take longer, creating delays for others waiting behind them.
It can lead to frustration and confusion, especially during busy hours when many people just want to order quickly and leave.
The content creator also mentioned that cash-paying customers are often affected the most. Since many kiosks focus on card or online payments, people who prefer to pay in cash are sometimes left with fewer options.
In these cases, ordering directly from a cashier can be faster and more efficient, as trained staff can take orders smoothly and reduce mistakes.
The latter emphasized that technology should help improve service, not make it harder for certain groups. By allowing customers to choose whether they want to use a kiosk or talk to a cashier, fast-food chains can create a more welcoming and inclusive environment for everyone.
Here is the full post:
“Fast food restaurant self-service order kiosks should be OPTIONAL, not mandatory, because they do not work efficiently for every customer.
While kiosks can be convenient for tech-savvy customers who prefer to pay online or by card, they often slow down the ordering process for non-tech users, especially older customers who may find the screens confusing or difficult to navigate. This can lead to longer lines, frustration, and a less welcoming experience.
Allowing cash-paying customers to order directly from cashiers is more practical, as trained staff can punch in orders faster and more accurately, keeping service moving smoothly.
Making kiosks optional ensures inclusivity, improves customer satisfaction, and balances technology with human service, letting customers choose the ordering method that works best for them.”
The internet users expressed their reactions to the post:
