Here are some of the reasons why your GCash account was put on hold
GCASH ACCOUNT – This article will teach you about some of the reasons why your account was put on hold.
The fintech company conducts regular monitoring of transactions of all customers in order to ensure that there’s no abuse or misuse of its services, in compliance with local regulations.
But what are the reasons why your account was put on hold?
Your account may have been put on hold if you’re not able to log in. Here are some of the reasons:
- The information and documents you submitted is/are false, fictitious, or forged — including those required for KYC (Know Your Customer)
- Your account is being used for suspicious/fraudulent transactions or unlawful activities or by an unauthorized person
- GCash received an order from a governmental agency, court, law, or regulation to restrict your account.
- Your GCash wallet is “dormant”
Keep in mind that your GCash wallet is considered “dormant” if you have no monetary activity or have zero balance for at least six months from the date of the last transaction. In addition, the fintech company has the right to hold the release of the funds in your GCash wallet if your account is subject to an investigation or claim.
You may also receive an SMS or email from GCash about your account and may also be asked to submit the following requirements to this link: pictures of two valid government-issued IDs; a photo of the actual SIM or a screenshot of the SIM number under phone settings (as proof of ownership); and a selfie of you holding the valid IDs and the SIM or of you holding the valid IDs.
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