Crabs N Crack Issues Apology After Miss Grand Emma Tiglao Reports Bad Service
EMMA TIGLAO – The Miss Grand International 2025 shared a troubling experience at a restaurant that reminded everyone about the importance of respect and proper behavior in customer service.
During a lunch with her family at the Crabs N Crack Infinity branch, they ordered seafood bundles with sauces like chili garlic, Cajun, and butter garlic. When the food arrived, the sauces were incorrect. Tiglao politely asked if they could get a small serving of chili garlic on the side, which the staff provided for free.
The situation became worse when Tiglao overheard a waiter make a rude comment behind them, which made her uncomfortable. “ANG KAPAL NG MUKHA,” the waiter allegedly said. She explained that, as a business owner herself, she always reminds her team to treat customers with kindness and respect.
The restaurant’s assistant manager later apologized to Tiglao and her family, and she shared the story online to encourage everyone in the service industry to remain patient, polite, and understanding.
Crabs N Crack also issued a public apology, acknowledging that the waiter’s behavior was unacceptable. Management said they investigated the incident, addressed the staff member involved, and enhanced training to ensure all employees act professionally and respectfully. They thanked Tiglao for accepting the apology and providing feedback to help improve the restaurant, promising to make every guest feel welcome and valued.
Tiglao concluded her post by encouraging people to be kind and understanding, emphasizing that small acts of respect matter. Her story sparked online discussions about accountability in customer service and proper handling of complaints. While the incident was upsetting, it became a lesson for both businesses and customers on treating each other with patience, care, and professionalism in everyday interactions.
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