Lady Customer Expresses Frustration Over Wrong Orders from Delivery Apps
A lady customer has expressed her frustration over repeated order mistakes from several delivery apps.
Recently, Juliene Jay Casio, a Facebook, shared her growing frustration over constantly receiving the wrong items from popular delivery apps. The post elicited various reactions from netizens.
Casio explained that on multiple occasions, the items delivered to her did not match what she originally ordered. For instance, she once ordered a three-ply tissue pack, only to receive a two-ply version instead.
While the price difference may seem small, it adds up over time, especially for frequent customers. She estimated that in one case, the discrepancy cost her around 80 pesos.
Casio admitted that she often chooses not to report these mistakes because she worries that the cost of the error might be deducted from the delivery staff’s wages. While most delivery platforms offer full refunds for incorrect items, she pointed out that the refund policy doesn’t always account for small price differences.
Instead of just refunding the extra amount she overpaid, the system usually processes a full refund for the entire item, which she finds unnecessary.
She also expressed concerns about whether these repeated mistakes were due to simple human error or a larger issue within the system. With this happening multiple times, she wondered how other customers handled similar situations.
Here is the full post:
“Not tipid hacks pero sana may makahelp, ilang beses na kasing mali order or maling item dumarating via grab or even food panda. Pero di ko na nirereklamo kasi baka naman ikaltas sa empleyado yung wrong order kawawa naman kaso ilang beses na Ngayon may mali ulit eh halimbawa 3Ply na tissue inorder ko dumating 2ply, 80 pesos din halos difference haha. Pag irereport ko kasi buong amount naman nung tissue binabalik hindi ung differential price lang na 80 pesos. Tapos baka naman ibawas sa empleyado kawawa naman
Kaya di na ako nagrereport ng mga ganito, ano po ba ginagawa niyo?”
In a previous report, a customer told by H&H store manager to leave due to stroller of PWD child
The online community expressed their reactions to the post:
