Official Statement of Grab Philippines on Viral Incident Between a Driver and a Student
GRAB PHILIPPINES – The ride-hailing service has concluded its investigation into allegations against one of its drivers, who was accused of inappropriate behavior during a trip with two student passengers.
On Monday, January 27, Grab issued a statement clearing the driver of any wrongdoing after thoroughly reviewing the Audio Protect recording from the trip, along with the driver’s profile and performance history.
“After a comprehensive review of the Audio Protect recording from the trip, the driver-partner’s profile, and performance history, we found no conclusive evidence to support the allegations or indicate any malicious intent,” the statement read.
The company also disclosed that it had met separately with both the passenger’s family and the driver to discuss the findings. During these meetings, Grab addressed their concerns and clarified any outstanding issues. “We deeply appreciate their willingness to engage constructively in resolving the matter,” the statement added.
Following the investigation, Grab reactivated the driver’s account and compensated him for the days he was unable to work, in accordance with their standard procedures. The company emphasized its commitment to fairness and understanding in addressing situations like this. It also reassured users of its ongoing efforts to uphold safety and respect within the platform, ensuring that both passengers and drivers feel valued and secure.
The issue initially surfaced when one of the students involved posted about the alleged inappropriate behavior on social media. The driver later responded publicly, sharing his side of the story and thanking those who supported him. He also urged the public not to attack the complainant while the investigation was ongoing.
Grab reiterated its dedication to providing a safe and respectful environment for everyone using its services and underscored the importance of maintaining trust within its community.