H&M Issues Apology for Disrespectful Treatment of Customer’s PWD Child in Laguna Store
H&M – The fashion company issued an official apology following a complaint from a customer about an incident at their store in Vista Mall, Sta. Rosa, Laguna.
In a viral post, the customer shared how they were reportedly treated poorly by a store manager due to the stroller of their child, who is blind and deaf. The customer had intended to buy clothes for the child, but the shopping trip was interrupted when the manager allegedly told them to leave. Instead of offering an apology, the manager supposedly told them not to shop there anymore.
In response, H&M emphasized that they value all their customers and are committed to providing an inclusive shopping experience. They explained that the incident was the result of a misunderstanding when the staff approached the customer about the large stroller. At the time, they did not immediately recognize that it was for a child with disabilities.
“We regret any distress this may have caused and are reviewing the situation to ensure we learn from it,” H&M stated. They also mentioned that they are reviewing the situation and have reminded their staff about accessibility policies to prevent similar incidents from happening again. H&M encouraged customers with concerns or feedback to contact their customer service at [email protected]. They assured that they are working to improve their services to better cater to all customers, including persons with disabilities (PWDs).
The incident highlights the importance of inclusivity for people with disabilities, ensuring equal rights and opportunities for all, regardless of their condition. Inclusive spaces, services, and policies help PWDs participate in various aspects of life—work, education, and public services—while also fostering dignity, respect, and empathy in society.
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