Netizen Expresses Frustration Over Damaged Online Order
A netizen was disappointed with the items they ordered online because they arrived damaged, saying, “Yung box parang binuksan”.
Recently, an anonymous member of the Facebook group Tipid Hacks Philippines shared their frustration after receiving an order where the products were not in good condition. The post garnered reactions from the online community.
In the post, the netizen showed pictures of the damaged packaging. The box containing the items was visibly crumpled, and the cans of milk and cartons of all-purpose cream were dented, making some of the products nearly unusable.
The customer had hoped to save money by ordering online instead of shopping at the supermarket, but the poor condition of the items was a letdown.
The netizen expressed their dismay, especially since they intended to use the items for their baby’s upcoming birthday. They noted that a previous order had also arrived in poor shape, with crushed ramen packets and a damaged box.
This time, the problem seemed to be with either the seller’s packaging or the courier’s handling. The plastic covers on the cans were almost pushed into the cans themselves, and the box appeared to have been tampered with.
The netizen questioned whether the damaged evaporated milk could still be used and wondered if the issues were due to the seller’s packing methods or the courier’s handling.
The post quickly garnered a variety of reactions from other members, reflecting a shared concern over online shopping experiences and the importance of proper packaging to ensure products arrive in good condition.
If you receive damaged items from an online order, here’s what you can do to address the issue effectively:
- Start by taking clear photos of the damaged items and the packaging.
- Review the retailer’s return or exchange policy to understand how they handle damaged goods and what steps you need to follow.
- Reach out to the retailer’s customer service team with your order details and the photos of the damage. They will guide you on whether you can get a refund or a replacement.
- Depending on the retailer’s policy, you can ask for a refund or a replacement for the damaged items.
- File a claim with the courier. Provide them with the necessary documentation and details.
- Follow up with customer service to ensure your issue is being handled.
- Leave a review
The online users expressed their reactions to the post:
