Here’s how to verify your identity and ownership of your Maya account
MAYA ACCOUNT – This article will teach you how to verify your identity and ownership of your account.
Formerly known as PayMaya, Maya allows you to spend, save, invest, grow, and master your own money. It is an all-in-one digital app that combines a secure, progressive digital banking experience and a feature-rich digital wallet.
Although Maya has a lot of ways on how to keep your account protected and accessible only to you, how to verify your identity and ownership of your account?
You can verify your identity and ownership of your account using the app’s Face Authentication.
This feature is used whenever you perform certain activities and transactions with the app. It also uses your mobile phone’s camera to scan your face and to check if it matches the information saved in your account.
You need to submit a video selfie when upgrading your account before using the face authentication feature.
Where is Maya getting your face information from?
If you have an upgraded account, Maya uses the video selfie and ID you submitted in order to verify your identity using the face authentication feature.
What can you do if you keep failing your Face Authentication even though you submitted a video selfie and ID when you upgraded your account?
You need to make sure that you’re in a well-lit area where your face is clearly visible. Aside from that, you need to remove your glasses, hat, and any other accessories that may alter or obscure your face.
But if you keep failing your Face Authentication and even can’t remember submitting a video selfie or ID when you upgraded your account, this means you upgraded your account before Maya started requiring users to submit a video selfie and ID.
You can ask for Face Authentication to be lifted by calling Maya’s contact numbers (+632) 8845 7788, 1800 1084 57788 toll-free, or *788 for free using Smart. The request may take up to 24 hours to complete and Maya’s customer support team may ask for information in order to verify the identity and ownership of your account.
Keep in mind that Maya will never charge you money in order to create or upgrade your account. Also, never share your password, Maya card CVV, OTP, or a 6-digit PIN with anyone.
You may also visit – How To Upgrade Your Maya Account?